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Mr Bill Suen

Mr Bill Suen

Course Director, Pharmacy Management Program

B Pharm, BHA, MBA, MPS

Phone: 03-9903 9054
E-mail: bill.suen@pharm.monash.edu.au

Research Interests

  • Quality Indicators
  • Customer Satisfaction

Teaching Areas

  • Pharmacy Practice and Planning
  • The Australian Healthcare and Pharmaceutical Environment
  • Pharmaceutical Sales
  • Human Resources Management
  • Risk Management

Publications

  1. Suen B, Dean A, McGuire, Service quality in community pharmacies – comparing perceptions of customers and staff, Australian Pharmacist 2006; 25:650-656.
  2. Suen B Introducing the Pharmacy Management Program. Editorials, Journal of Pharmacy Practice and Research 2002; 32(2):4-5
  3. The writing group, Mashford L, Suen B et al, Therapeutic Guidelines: Dermatology, Victorian Medical Post Graduate Foundation 1999
  4. Suen B, Foran S, Use of drug information resources by community practitioners. Aust J Hosp Pharm 1996; 26(4):429-32
  5. Suen B (Ed), Practice Guidelines of Hospital Pharmacy Trainee Programs, The Society of Hospital Pharmacists of Australia (Vic), 1996
  6. Muir P, Suen B, Davies J, McGrath A, Love K, McAlpine V, Clinical Tutorial Notes for Trainee Pharmacists (Abs), Aust J Hosp Pharm 1995; 25(1):93
  7. Parsons B, Suen B, Lawrie K, Andrews J, Parsons H, The Victorian Hospital Pharmacy Management Development Plan (abs), Aust J Hosp Pharm 1995; 25(1):94
  8. Suen B, Chow A, Pharmacy Prescription Turnaround Time Survey (abs), Aust J Hosp Pharm 1995; 25(1):98
  9. Suen B, Wong D, Lew A, Siderov J, Improving Ward Pharmacy Services: the FOCUS PDCA Model (abs), Aust J Hosp Pharm 1995; 25(1):88
  10. Suen B et al, Teams Handbook for facilitators and Team Leaders at HRH, 1994
  11. Suen B, Lew A, A survey of client expectations and satisfaction on hospital pharmacy services (abs) Aust J Hosp Pharm 1994; 24(1):96
  12. Suen B, Mcllwain G, BCG Immunotherapeutic: Training Video, Pasteur Merieux Australia 1993
  13. Suen B, Continuing Professional Development. Aust J Hosp Pharm 1992; 22(2):167
  14. Suen B, Lawson W, Pharmacoeconomics: a clinical perspective (abs) Aust J Hosp Pharm 1992; 22(1):92
  15. Suen B, Donovan G, Pharmacy Technicians: 20th vs 21st Centuries (abs) Aust J Hosp Pharm 1992; 22(1):114